Privacy Policy

YourCare24 Ltd is committed to protecting the privacy, confidentiality, and security of personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, apply for employment, or use our services. We comply with the UK GDPR, Data Protection Act 2018, and relevant health and social care legislation.

YourCare24 Ltd is a provider of domiciliary care, supported living, live-in care, and specialist support services. We act as the Data Controller for personal information processed through our website and services.

We may collect personal information such as names, addresses, telephone numbers, email addresses, care-related information, recruitment information, website usage data, and other information necessary to provide services and manage enquiries.

We collect information directly from individuals, from local authorities, healthcare professionals, family members, recruitment agencies, and through website technologies such as cookies and analytics tools.

We use personal information to provide care services, respond to enquiries, recruit staff, improve service quality, manage complaints, meet legal obligations, safeguard vulnerable adults, and comply with regulatory requirements.

We process information under lawful bases including consent, contractual necessity, legal obligations, legitimate interests, vital interests, and the provision of health and social care services.

We may share information with healthcare professionals, local authorities, NHS organisations, emergency services, payroll providers, IT service providers, insurers, professional advisers, regulators, and law enforcement agencies where legally required. We never sell personal information.

Where information is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.

We implement technical and organisational security measures including encrypted systems, secure cloud storage, access controls, staff training, password protection, multi-factor authentication, and regular security reviews.

We retain information only for as long as necessary to fulfil legal, regulatory, contractual, and operational requirements. Information is securely deleted or destroyed when no longer required.

Our website uses cookies and analytics technologies to improve website functionality, user experience, and website performance. Users can manage cookie preferences through their browser settings.

Individuals have rights under UK GDPR including the right to access, rectify, erase, restrict processing, object to processing, and request data portability where applicable.

As a regulated care provider, we may share information where necessary to protect individuals from abuse, neglect, exploitation, or serious harm, in accordance with safeguarding legislation and guidance.

We will only send marketing communications where we have consent or another lawful basis. Individuals can unsubscribe at any time.

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

If you are unhappy with how we handle your information, please contact us. You may also complain to the Information Commissioner's Office (ICO).

We may update this Privacy Policy from time to time. The latest version will always be published on our website.