Contact: 0114 399 8606 or 07932484169 Email: info@yourcare24.co.uk
Contact: 0114 399 8606 or 07932484169 Email: info@yourcare24.co.uk
At YourCare24 quality is at the heart of everything we do. Everyone of our clients, colleagues or customers should be guaranteed to be treated with respect and dignity by caring and passionate staff.
We ensure that all our staff understand and fully implement our Company’s policies and procedures and are able to perform their duties effectively through ongoing learning and development. All our staff maintain the highest possible professional standards.
In order to meet and exceed the requirements of our customers, we maintain an effective and efficient Quality System, meeting the requirement of the Care Quality Commission.
Individualised Care Plans: We tailor our care plans to meet the unique needs and preferences of each service user, ensuring a personalised and holistic approach to their well-being.
Respect for Autonomy: We respect the choices and decisions of our service users, empowering them to actively participate in shaping their care journey.
Dignity and Respect: Our staff are trained to treat every service user with the utmost dignity and respect, fostering trust and emotional well-being.
Communication and Feedback: We encourage open and transparent communication, regularly seeking feedback from service users and their families to continuously improve our services.
Goal-Oriented Care: We work collaboratively with service users to set and achieve their health and wellness goals, promoting a sense of purpose and achievement.
Care Team Coordination: We collaborate closely with healthcare professionals, family members, and other support networks to provide comprehensive care solutions.
Information Sharing: We ensure that everyone involved in a service user’s care is well-informed and actively engaged in the decision-making process.
Multidisciplinary Care: We work with team of skilled professionals, including nurses, therapists, GPs and, social workers to address the various aspects of a service user’s well-being.
Regular Care Reviews: We hold regular care conferences to assess progress, address concerns, and adjust care plans as needed, keeping everyone on the same page.
Transparent Documentation: All care-related information is documented and shared among the care team, promoting transparency and continuity of care.
Family Involvement: We actively involve family members in the care process, recognizing the importance of their support and insights.
Skills Development: We focus on enabling and empowering service users to develop and maintain their skills, fostering independence and self-confidence.
Education and Training: We provide service users and their families with resources, training, and information to better manage their health conditions and individual needs.
Assistive Technology: We leverage modern technologies and tools to enhance service users’ independence and safety at home.
Emotional Support: Our staff offer emotional support and companionship, promoting a positive and uplifting environment.
Encouragement and Motivation: We inspire service users to set and achieve personal goals, whether related to physical, mental, or social well-being.
Quality of Life Enhancement: Our goal is to enhance the quality of life for our service users, helping them live life to the fullest and maintain their preferred lifestyle.
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